Your Data, Your Rights
At jiligame, we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own information. We are committed to keeping your data safe and being transparent about our practices at all times.
Full Policy
When you register for an account with jiligame, we collect personal information that is necessary to set up and manage your account. This includes your full name, date of birth, email address, mobile number, and a username of your choice. We also collect your preferred payment details so that deposits and withdrawals can be processed smoothly and securely. When you use the platform, we automatically collect certain technical data such as your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for all members. We may also collect information you provide voluntarily, such as when you contact our support team or respond to a survey.
The personal information we collect is used primarily to operate your account, process your transactions, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your technical and activity data is used to monitor platform performance, investigate any reported issues, and ensure that our security systems are working effectively to protect all members. We may use aggregated, anonymised data for internal analytics and product development purposes, but this data cannot be used to identify you personally. jiligame does not use your personal information to make automated decisions that would have a significant legal or financial impact on you without human review.
jiligame does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their services on our behalf. All third-party service providers we work with are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the safety and security of our platform and its members. In the event of a business restructure or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Philippine regulations applicable to online gaming platforms may require us to retain certain records, including transaction histories and identity verification documents, for a minimum period even after an account has been closed. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it so that it can no longer be linked to you. If you request the deletion of your account, we will process that request in accordance with our legal obligations and inform you of any data that we are required to retain and for how long. We review our data retention practices regularly to ensure they remain proportionate and compliant with current requirements.
We apply a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. Access to personal data within our organisation is restricted to staff and systems that have a legitimate need to process it, and all personnel with access to personal data are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jiligame account and to keep your login credentials confidential.
As a member of jiligame, you have a number of rights in relation to the personal information we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, and to request the deletion of your data where there is no longer a legal basis for us to retain it. You may also ask us to restrict the processing of your data in certain circumstances, or to provide you with a copy of your data in a portable format so that you can transfer it to another service if you wish. If you believe that we have processed your data in a way that is not compliant with applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team at [email protected], and we will respond to your request within a reasonable timeframe.
jiligame uses cookies and similar tracking technologies to help the platform function correctly, remember your preferences, and provide a more personalised experience when you return to the site. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. We also use analytics cookies to understand how members navigate the platform, which pages are most visited, and where technical issues may be occurring, so that we can make targeted improvements. You can manage your cookie preferences through your browser settings, and most browsers allow you to block or delete cookies if you prefer. Please note that disabling certain cookies may affect the functionality of some parts of the platform, and we recommend reviewing your settings carefully before making changes.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered members through the platform or by email. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. Your continued use of the jiligame platform after any changes have been posted will be taken as your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is handled, please do not hesitate to reach out to our support team.
Still Have Questions?
If you have any questions about how jiligame handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to assist. You can also visit our FAQ page for quick answers to common questions about accounts, payments, and platform security. We are committed to being open and transparent with every member of our community.